1. Introduction

RentBoss ("we", "our", or "us") is committed to protecting the privacy of landlords, tenants, and all users of our property management platform. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By using the RentBoss platform, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information you provide directly when you register, manage properties, or use the platform:

• Account information: name, email address, phone number, and password.
• Property information: property addresses, lease terms, rent amounts, and related documents uploaded by landlords.
• Tenant information: rental application details, tenancy records, and payment history as entered by landlords or tenants.
• Financial data: payment records, expense entries, and transaction history processed through the platform.
• Communication data: messages sent between landlords and tenants via the platform.
• Device and usage data: IP address, browser type, pages visited, and timestamps, collected automatically when you use the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the RentBoss platform.
• Process payments and generate financial reports.
• Send transactional notifications such as rent reminders, payment confirmations, and maintenance updates.
• Respond to support requests and resolve disputes.
• Detect and prevent fraud, abuse, or security incidents.
• Comply with legal obligations.

We do not sell your personal information to third parties, and we do not use it for advertising purposes.

4. Sharing of Information

We may share your information only in the following circumstances:

• Between landlords and tenants: Information entered by a landlord about a tenancy (such as rent due, lease terms, and maintenance records) is visible to the relevant tenant, and vice versa, as part of normal platform operation.
• Service providers: We share data with trusted third-party providers (such as cloud hosting, email delivery, and payment processors) who process it only on our behalf and under strict confidentiality obligations.
• Legal requirements: We may disclose information where required by law, court order, or to protect the rights and safety of our users or the public.

5. Data Retention

We retain your account data for as long as your account is active. If you close your account, we will retain your data for up to 90 days to allow for account recovery, after which it is deleted or anonymised — except where we are required by law to retain it longer (for example, financial transaction records).

Tenancy records entered by a landlord may be retained in their account after a tenancy ends for ongoing financial reporting purposes.

6. Security

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), hashed password storage, and access controls that limit who within our organisation can view your data. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security, but we take the protection of your data seriously.

7. Cookies

RentBoss uses cookies and similar technologies to maintain your session, remember your preferences, and understand how the platform is used. You can control cookies through your browser settings, but disabling them may affect some platform functionality.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your personal data (subject to legal retention requirements).
• Request a copy of your data in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or an in-app notice before they take effect. We encourage you to review this page periodically.

10. Contact

If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at our contact page or email sales@rentboss.app.